We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging, including the cap being sealed. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gochocoboost.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gochocoboost.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gochocoboost.com.
Yes, we are so confident you will love ChocoBOOST that we are able to offer a 100% money-back guarantee for the first 30 days after receiving your delivery! If for some reason you are not satisfied with the product, please email us at support@gochocoboost.com.
Please note that if you order and open two of the same item, e.g. two opened bottles of Beam Collagen, you can only receive a refund on one of those opened bottles. Our 30 day money-back guarantee only applies to the first order of a product type, and we do not accept refunds and returns of opened products after the first order.
